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Promise and Deliver Alright. I'll admit it! I'm a techno freak. As such, I just love the convenience of shopping online. That is... until something goes wrong. You may remember my experience with Frontier Airlines. Since I always use the same stuff, I typically bulk-up on personal items like shave cream, razor blades, deodorant, soap, etc. I purchase it all online at drugstore.com as it saves travel time, gas money and no sales tax! My most recent purchase $146.28 worth arrived this week. It was trashed! Covers and tops smashed... shaving cream everywhere... it was a mess. I immediately wrote to customer service at drugstore.com ... half expecting to be told I'd have to take the issue up with UPS and go through all the paperwork, etc. Not so! Drugstore.com immediately wrote back apologizing for the "bad behavior" of the delivery company and that they were shipping out a replacement order that day. I received the tracking numbers within an hour. How many companies Over-promise and Under-deliver? I think most. How about you and your business? To Your Continued SUCCESS! Art Rothafel
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